Shipping policy
Shipping Policy
All orders are processed within 1to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
UK
- 48 hour tracked - 2 working days - £4.74
- Standard - 3-5 business days - £3
Ireland
- 3-7 standard - £7.45
In-store pickup
You can skip the shipping fees with free local pickup at 106 Hamilton road, Motherwell ML1 3DG. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10-5 on Monday to Friday. Please have your order confirmation email with you when you come.
International Shipping - International (Europe)
- international tracked - 3-7 business days £6.75
USA
- international tracked - 6-7 business days - £17.90
Australia & New Zealand
- international tracked - 6-7 business days - £15.62
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Balance Brush is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the number of days stated in your delivery area , please contact us at info@thebalancebrush.com with your name and order number, and we will look into it for you.